We treat all major urban pests, some common examples are below…

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Rodents and Proofing

Rats and Mice can carry and spread all kinds of viral and bacterial diseases. They also contaminate significant amounts of the world’s food supply every year as well as cause damage to homes and structures. Protecting your home and family is our first priority, and our rodent prevention and control programs are the best in the industry!

Bug Free’s rodent prevention and control programs start with a detailed inspection of the inside and outside of your home or business, as well as the attic. This helps us discover possible rodent hiding spots and high traffic areas.

Rodent Monitoring
  • Placement of locked, tamper proof bait stations fixed to patio stones around the perimeter of your home or business. These stations use an anticoagulant rodenticide to eliminate your rodent problem.
  • Monitoring frequency will be determined by the level of rodent pressure.
Rodent Proofing
  • Sealing of all accessible entry points into the structure that are ¼ of an inch or larger in diameter. Entry points are sealed with the latest rodent proofing materials.
  • Applying entry limiting screening to all pipes and additional travel routes rodents use to gain access to your home or business.

With all of these services combined, your home or business will be rodent proofed and protected. Best of all, Protex Pest Controls full service rodent prevention and control program is guaranteed!

How to Recognise Mouse Infestations

Signs of mouse infestation include droppings, fresh gnawing or furniture, tracks and rodent sightings. House mice have a characteristic damp, musky odour. Mouse nests, made from fine shredded fibres such as paper, are often found in sheltered locations. Mice are occasionally seen during daylight hours; however they will be active during night hours, especially in undisturbed areas.

Treatment and Prevention of Mice

Following a comprehensive pest control survey by a trained and a qualified professional, plastic tamper-resistant baiting points will be placed in numerous and varied locations throughout the infested areas to coincide with the activities of the offending pest.


Protex Pest Control service is available to commercial and domestic clients. Effective rat control normally involves our technicians carrying out two visits. To successfully exterminate the infestation the rats must be allowed to feed from a rodenticide several times, possibly over a two or three week period. Our service can include return visits for the removal of controlled rats, hygiene cleaning and sanitising affected areas, including deep cleans to remove rat droppings etc from your premises or home. This rat control service is available throughout London Essex Middlesex Hertfordshire and Surrey. Our integrated pest management programs for businesses and property management companies.

We are experienced enough to carry out rat control in areas of difficult access, including roof rat infestations. Protex is proficient in the effective control and administering of repellents suitable for brown rats which now dominate much of the UK and the less prevalent but potentially destructive black rat infestations. For more information please contact us on 0207 859 4245 or email us using the easy to use enquiry form on our ‘Contact Us’ page.

What are the signs of infestation?
  • sightings of live or dead rats.
  • common rat droppings can be 12mm long and taper at both ends.
  • runs – rats follow the same routes when travelling and leave trails through the grass and low vegetation.
  • footprints and tail swipes – on muddy or dusty surfaces.
  • smears – dark grey marks left on surfaces by repeated contact with rat fur.
  • burrows – entrance holes 7-120mm in diameter in grassy banks, under tree roots, at the end of paving or drain cover surrounds.
  • nests – sometime found indoors, in lofts or under floorboards.
  • gnawing – rats gnaw continually, even on non-food materials, in order to wear down their front teeth.
How can I tell whether my house is infested with rats?

Signs of a rat infestation can include the presence of droppings, footprints in damp soil or dust, and burrows in the ground. Indications of an infestation can include signs of gnawing.

How can I get rid of rats?

Rats are adaptable, highly mobile and breed rapidly. This combination makes rat control a difficult task for the untrained individual. Ealing Council provides a pest control service for the treatment of rats in domestic properties. Fully trained pest control officers will survey the infestation, then place poison bait in the most appropriate locations.

Follow up visits will be made in order to ensure the success of the treatment.

How can I prevent an infestation?

Householders can assist in preventing infestation by some simple measures:

  • remove potential nesting sites by keeping yards and gardens clean and tidy, and by cutting back overgrown areas.
  • stored materials should ideally be at least 19 inches off the ground to make access harder and identification of infestation easier. Products should also be kept away from walls.
  • do not feed wild birds or other animals to excess – you may be feeding rats as well.
  • keep your home in good repair so that rats cannot gain access to it. Ensure that the drain inspection covers are in place and are in good repair.
  • do not leave household waste where rats can get at it. Food and food waste should be stored in sealed containers, including compost bins.
  • having a good housekeeping system for any outdoor pets, eg rabbits in hutches or pigeons in lofts. Poor housekeeping can easily result in a rat infestation.


There are two main types of bed bug. The most common bed bugs are the Common bed bug, found in dwellings, and the Martin bug, which normally lives in birds’ nests but can bite people.

Common Bed bugs (picutred) are oval wingless insects, approximately 5mm long, with six legs and two antennae. They are red-brown in colour and flat in shape.

Their colour turns to red/purple after a blood meal and they become more rounded in shape.

Where do they live?

Bed bugs hide themselves in mattresses, within bed frames, under bed bases, within bed headboards, behind loose wallpaper, within paintings, wall sockets, and telephones. Also behind wall partitioning, suspended ceilings, skirting boards, on clothing or furnishings, and anywhere with a dark crack / crevice / seam providing harbourage. They like to stay close together. With frequent feeding, adults can live for up to 18 months. They breed by laying eggs that usually hatch after about 10 to 20 days. The bugs then grow through a series of stages. At each stage they need to feed on blood, until they become adults after about nine to 18 weeks. A female can lay between 150 and 345 eggs in her life.

The presence of bedbugs in a room can be detected by the following:

  • blood spotting on bedding
  • brown excrement spots close to where they live and on bedding
  • whitish/opaque un-hatched and hatched eggs
  • in heavy infestations, a sweet almond smell is common
  • bed bugs are not normally seen during the day

Bed bugs will not travel too far from their host, but can move into adjacent rooms via interconnecting ducting/spaces. They are most likely to be transferred from place to place via infested linen, clothing, furniture and other articles. In hotels and hostels, housekeeping staff can unknowingly transfer bed bugs around the premises on all of the items mentioned above and guests can take bed bugs with them from hotel to hotel and eventually to their own home.

Are they a health hazard?

Bed bugs are not known to carry disease. However, they feed on human blood, usually at night whilst people are asleep in their beds. They inject a fluid into their host to help get their blood meal. These bites cause irritation and itching. Some people are particularly sensitive to the bites and experience an allergy and inflammation, especially to the arms and shoulders. This can be quite severe and require medical attention.

How can I get rid of them?

High standards of hygiene and housekeeping ensure that the presence of bed bugs is revealed at an early stage. Bed bugs can thrive where hygiene standards are poor and housekeeping sloppy.

In hotels and hostels house-keeping staff should be trained to identify the signs of bed bug infestation and whilst cleaning rooms should be alert management to the possibility of infestation.

Infested bedding and furnishings should be laundered in a hot wash, and care should be taken not to aid dispersal of the infestation via laundry baskets. In severe cases, items of furniture will require removal and burning.

It is difficult to treat bedbugs yourself and you should seek professional help.

Treatment consists of the application of an insecticide usually in a spray form, in and around the infested areas. The insecticides that we use are the safest available and do not pose any risk to people or pets. The exception to this is fish, which have similar body structures to insects. You will, however, be left with an information sheet about the insecticide used by the operative. The pest control officer will be able to give on site advice about any precautions that the occupant needs to take before and after treatment. It is sometimes necessary to treat more than one room if there is a severe infestation.

If you do attempt treatment yourself, when using pesticides always follow the instructions on the label.

After the treatment you will usually notice a reduction in the number of bed bugs within two to three days. It may take longer to kill off all the insects as their eggs will continue to hatch out. The treatment is very effective but there are occasions when it does not work. If you are still seeing bed bugs two weeks after the treatment please let us know and we will come and re-treat.


Cockroaches, known in 3 common species: Oriental cockroach (Blatta orientalis). German cockroach (Blattella germanica), American cockroach (Periplaneta americana) are pest insects infecting homes, restaurants, commercial and industrial premises. This pest is often introduced into buildings through the transportation of goods and equipment.

Cockroaches are known to carry a large number of diseases, dangerous to man, and if left untreated by a professional pest control technician, have the potential to reach epidemic proportions in a very short time span.

Cockroaches don’t have a pupal (maggot) stage and after the egg (ootheca) hatches, which can be anything from four weeks to two months depending of the variety of cockroach, the young cockroaches known as nymphs appear in alarming numbers (anything between 16 and 28 nymphs for the Oriental and American cockroach, and an incredible 35-40 nymphs per ootheca per German cockroach. Under optimum conditions cockroaches can produce two million offspring in one year, and fossil remains have been found dating back over 200 million years which makes this pest insect a true survivor.

Cockroach Pest Treatment & Prevention of Further Infestations
Speed is of the essence when identifying cockroaches and careful studies of their individual breeding and living habits provide the trained pest control professionals with vital information as to where and when to treat. When doing so, however, difficulties are numerous, particularly as the German cockroach will carry its eggcase, containing the fast crawling, tiny, 35-40 nymphs until the eggs are ready to hatch. The Oriental and American cockroach in contrast, indiscriminately lay their eggs in dark out of the way locations just hours after development. This combined with the knowledge that they could literally be anywhere within a building and could hatch at any time, up to two months after being laid, makes effective treatment a job for the professional.
Cockroaches Spread Diseases and Cause Allergic Reactions in Humans

Diseases known to be carried by the cockroach are wildly diverse and include various different strains of Salmonella, Tapeworm, Gastroenteritis, Amoebic Dysentery and Tuberculosis. During any infestation, housekeeping and hygiene measures must be upgraded.

These insects feed on both human and pet food, and often leave an unpleasant odour. They can also passively play a role in the contagion with various dangerous diseases by transporting microbes and bacteria on their body surfaces. Cockroaches have also been identified to cause allergic reactions.


Identify Moths
All species have four developmental stages: egg, larva, pupa and adult.
Moths do not represent a health hazard, however they cause severe damage to clothes, fabrics, furs, leather and carpets.

In all species, the moth’s larva is the most detrimental stage. These pests cause extensive and costly damage to carpets and household furnishings by these pests.

Moths can lay as many as 200-300 eggs which in turn can hatch in a very short space of time (7-10 days) causing widespread destruction to many household items over a short period of time. They are often found in dark undisturbed places, under sofas and chairs, in drawers, under furniture, beneath carpets and underlay, between floorboards, skirting boards, birds and wasp nests – the list is almost endless.

Moth Control and Treatment
As with all pests, locating the source is the best place to start. Common sense predicts that insecticides need to be in contact with the insect at all stages of the life cycle, therefore all areas which they may frequent, feed, fly or lay eggs in need to be treated.


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